Cancellation policy

Purchase Options Cancellation Policy

Last updated: 10 December 2025

Some items in our store may be offered as subscriptions or pre-orders. This policy explains how you can change or cancel these types of purchases.

1. Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency selected at checkout.

  • Your payment details are stored securely by our payment provider.

  • You will be charged for each delivery cycle unless you choose a prepaid subscription.

  • Some subscriptions may auto-renew at the end of their term.

Cancelling or Changing a Subscription

You may cancel or change your subscription at any time.

Your order confirmation email includes a link to manage your subscription. If you need help, you can contact us at info@dorsetdiving.co.uk.

If a billing cycle has already been processed, cancellation applies to future cycles only. Any items already charged for will still be delivered.

For information about returning subscription products, please see our Returns & Refunds Policy.

2. Pre-Orders

A pre-order allows you to reserve an out-of-stock or upcoming product. Depending on the product, we may:

  • Collect no payment at checkout,

  • Collect a deposit, or

  • Store your payment method and charge the remaining or full balance at a later date.

Cancelling a Pre-Order

You may cancel a partially paid pre-order at any time before it has been fulfilled.

If your pre-order has already been fulfilled or dispatched:

  • It cannot be cancelled, but

  • You may still request a return or refund in line with our Returns & Refunds Policy

If a pre-order is delayed or cannot be fulfilled, we will notify you and offer options to amend or cancel.

3. Contact Us

If you need to cancel or modify a subscription or pre-order, please contact:

Email: info@dorsetdiving.co.uk
Phone: 01202 340728
WhatsApp: 07880 342515